INFORMED CONSENT
Revised: October 6, 2026
Platform Services
As explained in greater detail in our website’s Terms of Service, our services provide the technology for you to obtain an assessment from a licensed health professional (“Provider”) to determine your eligibility for an emotional support animal (“ESA”). Using our technology, you will complete a professional disability inquiry based on the American Psychiatric Association’s Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, Text Revision (“Inquiry”), and the results of the Inquiry will be reviewed and evaluated by a Provider licensed in the appropriate jurisdiction. Following your completion of the Inquiry, the Provider will personally engage you with additional questions using phone or SMS. If the Provider determines that an ESA would alleviate one or more symptoms or effects associated with a disability that correlates to the Provider’s assessment, then the Provider will provide a letter recommending the use of an ESA. Any ESA recommendation letter issued through our service is a result of the Provider’s engagement, review and professional interpretation of your needs.
Artificial Intelligence (AI)
Our Inquiry tool uses AI technology to provide your Provider with data allowing them to form personalized insights based on information you provide. The AI technology assembles user inputs to generate results that aim to enhance your Provider’s professional conclusions. The tool processes your information through AI algorithms to deliver accurate and relevant information and this processing is essential for the tool’s functionality and effectiveness. By using our service and consenting below, you consent to the processing of your information by AI. You may revoke this consent at any time by ending your communication with our AI Chatbot, but such action will result in your inability to receive an ESA letter through our services.
Telehealth: Benefits and Risks
Online telehealth is the delivery of services using interactive audio or audiovisual electronic systems where health professionals and their patients are not in the same physical location. The interactive electronic systems used in online telehealth incorporate network and software security protocols to protect the confidentiality of patient information and audio and visual data. These protocols include measures to safeguard the data and to aid in protecting against intentional or unintentional corruption. However, these measures do not provide flawless data protection.
Our platform allows you to communicate with us and the Provider using Chat-Connect, which utilizes both an AI Chatbot (which is encrypted) and short message service (SMS) texting (which is unencrypted). SMS texting presents a greater degree of risk of unpermitted access by third parties. Messages sent by SMS texting should include the minimum amount of sensitive information necessary to achieve the purpose of the communication. By using our service, you consent to receiving SMS text messages from the Provider you are contacting.
Patient, User or Subscriber Consent and Authorization to Disclose Information
By signing this form below, you agree to the following:
- You have read and understand the information provided above regarding online telehealth and you hereby give your informed consent for the Provider to use online telehealth for your assessment. You have the right to withdraw this consent at any time.
- You confirm your prior and continued agreement to our Terms of Use and Privacy Policy published on our website and ratify your agreement to mandatory individual arbitration and the policies governing payments, refunds, subscriptions, cancellations, chargebacks, and collection of amounts properly owed.
- You authorize your assigned Provider to verify the authenticity of your ESA letter and disclose any associated and necessary personal health information to your property manager / landlord if an ESA verification request is submitted through a third-party verification service (e.g., FreePetScreening.com or Verify.Dog).
This authorization remains in effect until affirmatively revoked by you in writing. You may revoke this authorization at any time by submitting a “Request to Revoke an Authorization” letter, but any such revocation will not apply actions already taken in relation on this authorization. Information disclosed based on this authorization may be subject to re-disclosure by the designated recipient and no longer protected by applicable law.
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